BOOKINGS, PAYMENTS, CANCELATIONS
In order to confirm a reservation the clients´ full names and passport numbers are needed. A 30% deposit of the total tour price of the program is required, and the balance will be paid 60 days prior departure. Your deposit can be made in our bank account in the United States or you can make a wire transfer to our account in Ecuador
In the case of payments made by Bank Transfer, the client should confirm with their bank to send us the total amount. The bank charges approximately US $ 40 plus the fees that the client’s local bank may charge.
Pay Pal payments are welcome with an extra charge of 5% over the original Price.
We recommend the purchase of Travel Insurance.
In case of cancellations before final payment, some hotels, local operators, trains and Galapagos boats do charge a fee; in these cases, clients will be billed for these charges plus our service charge.
GALAPAGOS TERMS & CONDITIONS
Up to 60 days prior to departure, total amount paid will be refunded in full, except for USD 200 per person service charge. From 59 to 31 days prior to departure, 50% of the total cruise rate will be forfeited; 30 or less days before the day of departure, the total tour rate will be charge. A cancellation in case of medical reasons will be accepted only with a medical report and the agreement of the boat operator, in this case 50% of the total cruise rate will be refund.
Refunds on land arrangements: Once the trip has started, no refund can be given for any unused portion of the trip.
PASSPORTS AND VISAS
Passengers must be in possession of a passport valid for at least 6 months after date of travel. Additionally, all passengers are required to hold a valid visa wherever required. It is the passenger's responsibility to check with the appropriate consulates as to the visa requirements and obtain proper travel documents before the trip. Visa fees are not included.
ACCOMMODATION & TRANSPORTATION
Accommodations are on a "run-of-the-house" basis. Andesconexion will reserve the right to substitute hotels of similar or better category due to unforeseen operational requirements.
Itinerary and Domestic Transportation: Arrangements for the itineraries, domestic transportation and flights are solely at the discretion of the local land operators and are subject to change without notice.
Passport and visa fees, foreign airport taxes and fees, U.S. departure taxes, excess baggage charges, baggage and personal insurance, gratuities, optional tours, beverages, other items and expenses of personal nature and any items not specifically mentioned in the itinerary or tour inclusions section. AndesConexion reserves the right to adjust tour prices in the event of unexpected increase in airfares, government taxes and fees, fuel surcharges, entrance and park fees as well as currency fluctuations.
CONSUMER DISCLOSURE AND RESPONSABILITY
The Travel Agent/ Tour Operator, Andesconexion, Inc., acts as agent for the companies they represent, and as a consequence, accepts no responsibility for accidents, damage, baggage losses and/or delays due to strikes, weather, acts of God, acts of governments or authorities, wars, criminal acts committed by third parties, hostilities, civil disturbances, riots, pilferage, defects of vehicles or breakdown in equipment, or to the fault or default of any company used for carrying out these tours. Nor shall andesconexion be liable for any damage resulting directly or indirectly from delays, cancellation or changes in flights. In the event it becomes necessary or advisable, for the comfort or well being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such alterations may be made without penalty to the Tour Operator. Additional expenses shall be borne by the passengers. No refund can be made for the absence from parts of the tour. The right is also reserved by the Tour Operator, at its absolute discretion, to refuse or cancel any person at any time, without being under obligation to assign a reason therefore. In the event of exercise of this right, the Tour Operator shall be under no liability to that person whatsoever. The airlines, rail and steamship companies concerned are not to be held responsible for any acts, omissions, or events during the time passengers are not aboard their aircraft and/or vessels. The passage contract in use by the companies concerned, when issued, shall constitute the sole contract between the company and the purchase of these tours, and/or the passengers. Andesconexion reserves the right to cancel any tour, for any reason, prior to departure and cannot be held responsible for any damages resulting from said cancellation. In case of such tour cancellation by Andesconexion, a full refund of the monies paid to Andesconexion will be offered. There is no additional liability. Any dispute arising out of these tours will be settled in the courts of Ecuador under Ecuadorian laws.
The airlines concerned shall not be liable for any loss, damage, injury, accident, delay or irregularities which may be occasioned by reason of defect or through the act or omissions of any person or company performing or rendering the services other than carriage by air, as described in the tour brochure. By utilizing the services of the suppliers, you agree that andesconexion shall not be liable for any injury, damage, loss, accident or delay incurred by you or those traveling with you in connection with any accommodations, transportation or any other services resulting directly or indirectly from any acts or default of the suppliers or from any occurrence or conditions beyond the control of andesconexion, including the defects of vehicles or breakdown in equipment. Nor shall andesconexion be liable for any injury, damage, loss, accident or delay resulting directly or indirectly from delays, cancellation or changes in flights, itineraries, schedules or other services, strikes, theft, sickness, weather, quarantine, criminal acts committed by third parties, acts of declared or undeclared war, or other causes. The services described in the tour brochure, other than carriage by the outlined airlines, are furnished by independent contractors who are not servants of or joint venture or partners with the airlines concerned.