Terms & Conditions
RESERVATIONS, PAYMENTS, CANCELLATONS & CHANGES.
In order to reconfirm your request we require a first deposit of 30% of the total amount of the cruise. If no deposit is received within 8 business days of the booking, the reservation request will be cancelled automatically.
- A minimum of 60 calendar days prior to departure date the remaining balance (80% of the total price).
- All transactions must be in US Dollars. Any expenses for transferring the funds must be covered by the client and included in payments made.
All payments indicated above must be received, credited and cleared in ANDESCONEXION bank accounts by the specified due date or the reservation may be released and deposits forfeited. The price of a cruise is normally based on double occupancy (2 persons sharing a cabin). If a person does not want to share and wishes to secure a cabin for themselves, they can do so by paying an additional single supplement fee. ANDESCONEXIO reserves the right to refuse name changes on bookings.
These are standard policies; however, under some circumstances, specific hotels, cruises, and other services may have different booking policies. In such cases, your account manager will be in communication with you regarding these variations.
To issue final confirmation ANDESCONEXION also requires:
• Passengers complete names
• Passport numbers (& passport copy in case of children)
• Date of birth
• Marital Status
• Dietary or medical restrictions
CANCELLATION POLICY: Deposits plus any other charges imposed by our suppliers at the time of cancellation will be forfeited if cancellations are made by passengers(s) after the initial deposits are received and reservations are processed. ANDESCONEXION CIA LTDA must receive all cancelations in writing in a separate letter attached to an email, with a proper signature and documents that explain the reason of such cancelation. Cancellation charges are:
• 120 + days prior, 15% of total invoice
• 120 - 91 days prior to departure, 25% of total invoice
• 90 or less days prior to departure, 100% of total invoice
In addition to the above, you will be liable for any non-refundable deposits paid to suppliers on your behalf. There is no refund for partially completed tour or unused services of any kind and ANDESCONEXION CIA LTDA reserves the right to use the unused or cancelled spaces at our discretion and convenience.
Please note that we need to have all your personal information and final itinerary approved 60 days before your arrival. Any new changes to your itinerary within this period will have a service charge of $250.00 per person.
TRIP CANCELLATION AND PERSONAL COVERAGE INSURANCE IS HIGHLY RECOMMENDED.
Release of Liability & Assumption of Risk:
In paying a deposit to participate in ANDESCCONEXION CIA LTDA, either directly to ANDESCONEXION or indirectly via one of ANDESCONEXION´ resellers, passengers acknowledge and agree to the following, and any tour company or individual selling ANDESCONEXION tours (reseller), agrees the following and to transmit the following information to those passengers whom they book on a ANDESCONEXION tour and to assume full responsibility for failure to communicate this information to passengers which they book with ANDESCONEXION. Passengers (participants) taking part in a ANDESCONEXION trip do so in the full knowledge that their expedition to the Galapagos Islands and mainland Ecuador with ANDESCONEXION and/or the remote areas visited by their trip inherently involves risks and dangers including, but not limited to, the forces of nature, the unpredictable behavior of wild animals, civil unrest, terrorism, roads, trails, hotels, travel by vehicles including taxis, buses, airplanes and ocean-going vessels, exposure to high altitude, the consumption of alcoholic beverages, physical exertion for which the participant may not be prepared, and or negligence (but not willful or fraudulent conduct) on the part of ANDESCONEXION, or others, and that during their trip participants may be exposed to additional risks and hazards including but not limited to the possibility of accident, injury or illness in a remote area without access to emergency care, rapid evacuation, adequate medical facilities or availability of medical supplies. Trip participants (passengers) acknowledge that the enjoyment and excitement derived from an expedition and/or adventure trip comes in part from the inherent risks incurred when traveling including exposure to the activities offered during a ANDESCONEXION tour such as, but not limited to, swimming, hiking, sea kayaking, snorkeling, horseback riding and scuba diving, which are all enjoyed with the participant’s voluntary participation. Trip participants further agree that this release shall be legally binding upon themselves and all minors under the age of 21 traveling with them, their heirs, successors, assigns, and legal representatives; it being their intention to fully assume all the risk of travel and to release ANDESCONEXION from any and all liabilities to the maximum extent permitted by law.
Special Liability Release Regarding Land Services: ANDESCONEXION, including its employees, agents, contractors, guides, associates, directors, officers and shareholders, hereinafter referred to as ANDESCONEXION, gives notice that some of the services it provides in connection with its land services, including transportation, hotels and other forms of accommodations, restaurants, and other services are often purchased from various independent suppliers not always affiliated with ANDESCONEXION. While ANDESCONEXION seeks to work with the most appropriate suppliers
available, ANDESCONEXION has only a limited ability to control the operations of these providers.
Therefore, those tour companies or tour providers arranging land travel services through ANDESCONEXION do so upon the express condition that ANDESCONEXION shall not be liable for any delay, cancellation, mishap, inconvenience, expense, irregularity, bodily injury or death to a person
or damage to property, occasioned through the conduct of default of any company, individual or other party engaged in providing these services. Each of these suppliers is subject to the laws of Ecuador and their liability may be limited by their tariffs, conditions of carriage, tickets, vouchers,
international conventions, and agreements.
Tour passengers release ANDESCONEXION from any and all claims of loss or damage to baggage or property, for personal injuries or death, for loss or delay arising out of the act, omission or negligence of any independent contractors or third party supplier such as air carriers, cruise, hotels
restaurants, transportation providers and other service or facilities. ANDESCONEXION is not responsible for incidents such as airline cancellations, re-routing or any disruptions of schedule, service or accommodation.
ANDESCONEXION generally acts as an agent for the individual hotels, cruises and other tour services and therefore typically assumes no responsibility caused for injury, loss or damage to person or property in connection with any service resulting directly from: acts of God, detention,
annoyance, delays, expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations, and discrepancies or changes in transit or hotel services
over which it has no control. Responsibilities are limited to those of an agent, and compensation is limited to those described by individual trip cancellation policies.
Variation of conditions of terms and conditions: No employee, servant or associate of ANDESCONEXION may vary any of the above booking conditions without the written consent of the board of directors. We reserve the right to change these terms and conditions in the future.
Jurisdiction: This contract/terms and conditions should be subject to the laws and the exclusive jurisdiction of the Ecuadorian courts. In the case of arbitration, the procedure will be carried out with the assistance of a mediator or an arbitrage Tribune from the Center of Mediation and
Arbitrage from the Chamber of Commerce of Quito (CAMCCQ).